Overview

You set what partners earn. Spotinga works out the commission on each booking a partner brings, approves it once the experience has taken place, and turns it into points in the partner’s wallet. Partners spend points with you or cash them out, and you pay cash-outs yourself. Spotinga records what you owe and what you have paid.

Setting commission

Distribution → Settings → Default partner commission (%) is what every partner earns unless a plan applies. It is calculated on the booking value after discounts and before tax. 0 means no commission: partners’ bookings are still recorded, so they and you see what they sell.

For more control, use plans — percentage, flat, tiered or step-up — as your default plan, as one partner’s own plan (a negotiated rate, higher or lower), as a campaign (for a period, for all or chosen partners), on a link, or on a product. A plan that applies replaces the default percentage rather than adding to it, a partner’s own plan replaces the default plan for them, and when several apply the highest wins, capped by the programme’s maximum.

Setting Up Partner Commission — and Testing It explains each option, which one wins, and how to test your setup before inviting partners.

Partners always see what they will actually earn with you — on your products, in Discover and in the emails you send them.

From booking to commission

Pending — a customer paid (or paid a deposit) for a booking with a partner’s code or link. The commission is calculated and waits.
Approved — the booking is good, and the partner receives the commission as points. This happens automatically one day after the booking’s activity date, once the order is paid in full and not cancelled or being cancelled. You can approve sooner yourself.
Rejected — the booking was cancelled or is not valid. A booking cancelled before approval is rejected automatically. Give a reason when you reject one yourself.
Refunded — the booking was cancelled after approval. The points it earned are taken back.

Review them in Distribution → Conversions. Hold keeps a conversion from approving itself while you look into it. Each conversion shows which plan won and why.

:::info Partners booking for themselves A partner’s link does not earn on bookings the partner makes themselves. :::

Points

1 point = 1 unit of your currency. Partners hold a separate balance with each operator, so you only ever owe points in your own currency.
Partners can spend points at your checkout, like cash, after tax. They cannot spend them with another operator.
Points expire 12 months after the commission was approved.
Each currency has a least a partner can cash out (for example INR 200, USD 50) and a most they can hold (INR 25,000, USD 1,000). A partner at the limit stops earning until they spend or cash out.
If an order is cancelled, the points it earned are taken back, and any points spent on it are given back to the partner.

Distribution → Partners shows each partner’s points balance with you.

Payouts

Spotinga does not move money: you pay your partners, and Spotinga keeps the record.

A partner with payout details and at least the minimum balance cashes out from the shop. You can also do it for them: Distribution → Payouts → Cash out points. Their whole balance becomes a pending payout, and you are emailed.
Pay the partner the way they asked — open Payout details from the Partners page (bank transfer, UPI, PayPal or other).
Mark the payout paid, with your payment reference.

If you cannot pay — wrong bank details, say — choose Could not pay with a reason. The points go back to the partner, who can fix their details and cash out again.

A partner whose payments are paused cannot cash out, and a payout cannot be marked paid for them. Partners who were blocked, or who left, can still cash out what they earned before.

Good practice

Let approval run itself, and use Hold for the bookings you want to look at. Reject a booking that is not valid before its date passes.
Pay cash-outs promptly — within a week or two of the email.
Keep payment references. Enter the bank or gateway reference when you mark a payout paid; it is your proof if a partner asks.